Website Privacy Notice

UnitedHealthcare Global

Your Right to Privacy

We recognise that the privacy of your Personal Information is important. As used in this policy, terms such as "we" or "our" and "Company" refer to UnitedHealthcare Global branded companies and current and future affiliated entities (herein "UnitedHealthcare Global"), including our parent company UnitedHealth Group.

The following Product Privacy Notices supplement this policy and explain specific privacy practices with respect to certain products and services that you may use.

Insurance Privacy Notices:

Medical Services Privacy Notice:

Your Personal Information

We collect Personal Information about you when you provide such information to us to purchase a product or service, request information about our products or services, become a member of one of our online resources or when this information is given to us by affiliated entities or third parties. "Personal Information" is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or email address. In addition, depending upon the service that we provide, we may collect information about your travel plans or health information to create an emergency medical record when you call our Emergency Response Centre to open a case or when you seek coverage for an insurance service. Personal Information does not include aggregated or bundled information that, by itself, does not permit the identification of individual persons, such as statistics on the number of persons visiting a website each month.

You provide certain Personal Information to us when you: (a) order products and services from our websites; (b) submit forms through the Member Portal website; (c) request information about our products and services on our website or Member Portals; (d) send other information to us through the "Feedback" interface; or (e) take an online survey. Your employer, or an affiliated entity, may provide information about you to us to enable us to provide you and your employer services, such as travel, insurance and security related services.

We use Personal Information to provide you with services that you purchase or services that are purchased by your employer or affiliated entity. We also use Personal Information to respond to requests regarding our products or services. We take reasonable steps to ensure that information is reliable and relevant for its intended use, accurate, complete, and current. We will retain Personal Information as long as we need to perform services listed in this policy. We do not accept payments on this website.

Online Communication Practices

We may send electronic newsletters, White Papers, notification of account status, and other communications, such as marketing communications, on a periodic basis to various individuals and organisations. We may also send email communications regarding topics such as general information about our services, website updates, travel and security alerts, and general travel, health and security topics. We offer you appropriate consent mechanisms for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section "Contact Us". Please be aware that opt-outs may not apply to certain types of communications, such as account status, website updates, or other communications.

Email forwarding functionality is provided in many of our communications. Using this functionality will forward the communication privately. However, if you use the forwarding methods, like those provided by your email server, they may transfer Personal Information.

Sharing Personal Information

We will only share Personal Information with third parties as outlined in this policy and as otherwise permitted by law. We do not sell or rent your Personal Information to third parties.

Personal Information may be disclosed to judicial or other government agencies subject to warrants, subpoenas, court orders, statutory or regulatory bodies or other governmental order or decrees.

In the event of a transfer of ownership, a sale of assets, or a bankruptcy of the Company, Personal Information gathered from purchasing or making reservations for products or services or electing to receive communications, such as emails, may be passed on to any resulting entity.

If you submit information or a posting to a chat room, bulletin board, or similar "chat" related portion of this website, the information you submit along with your screen name will be visible to all visitors, and such visitors may share with others. Therefore, please be thoughtful in what you write and understand that this information may become public.

We may share Personal Information with other companies or affiliated entities that we collaborate with or hire to perform services on our behalf or act as our agent. We will require that any such entities or persons providing services on our behalf agree to protect Personal Information and use it only for the purposes for which the information is transferred.

Website and Information Security

We maintain reasonable administrative, technical and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable and we cannot guarantee the security of our website, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers.

Information for Children Under 13

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.

Contact Us

If you have questions or a complaint about any aspect of our policy, please contact us at  euprivacy@uhcglobal.com.  In addition, you can contact our Data Protection Officer at any time at uhg_privacy_office@uhc.com.

Changes to This Website Privacy Policy

We may change this policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you, on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.

Dated: 13 October 2020