Our member experience
At UnitedHealthcare Global, the health and wellbeing of our members comes first in everything we do. That’s why we provide our members not only with international health insurance but also integrate wellbeing services into all our plans at every stage of their journey. Already a member? Get connected now with our easy-to-use member services to ensure you and your family have a healthier journey.
myUHCGlobal app and portal
We have made managing plan information as simple as possible for our members. Through our myUHCGlobal app and portal, members can view their member e-card, membership guide and Schedule of Benefits easily. Members can upload claims within 90 seconds and track the progress of each claim from submission to payment smoothly. In addition, myUHCGlobal allows members to navigate our medical network to find suitable healthcare providers and contact us directly through email or phone support. Members can log in by using their member number and password which will be provided as part of the onboarding welcome email experience.
Members can download the app for use on mobile or tablet devices or use the portal for desktop/laptop devices.
Get it on Google Play Get it on the AppstoreEmotional Wellbeing Solutions
Emotional Wellbeing Solutions is your personal gateway to feeling your best. Whether you're looking for support, guidance, or just a moment to recharge, our all-in-one digital platform makes it easy to take care of your mental and emotional health. Explore unlimited access to:
- Guided meditation, fitness, and sleep tools
- Financial resources
- Peer-to-peer addiction support
- In-person and virtual counselling available in select countries
- Legal and financial consultations
- Self-paced digital resources tailored to you
Employee Assistance Programme (EAP)
The EAP confidential and multilingual support service is available to members and dependants anytime and anywhere. The EAP counselling service is available face-to-face, phone call, email or through the online chat service.
A wide range of topics are covered, including relationships, work life balance, family issues, workplace concerns, loneliness or cultural challenges.
Virtual Visits
Virtual Visits gives you and your family access to doctors’ appointments and medical information at the touch of a button.
It is a secure telemedicine service that allows you to book and have a consultation with a doctor through a desktop or mobile device. From treating colds and fevers, to caring for migraines and allergies or issuing open specialist referrals, Virtual Visits makes connecting with a doctor simple, easy and free while on the move.
Prescription Services available in certain regions.
Health Management Programme
The Health Management Programme provides personal support if you or your family members are living with chronic health conditions and working abroad. It gives you direct access to a clinician who will become familiar with your case history and get to know the challenges you face in managing your condition.
You will connect with the same clinician whenever you need help managing your health or accessing resources and care. Working with the same clinician enables you to develop a personal relationship and gain confidence that your health is getting the individual attention it deserves.
After becoming familiar with your case history and your personal health needs, your clinician will help you navigate the complexities of your condition and the challenges of finding appropriate care at home or on assignment abroad so you can stay focused and productive to successfully complete your assignment.