Complaints & Feedback

We never take your business for granted and we endeavour to deliver a valuable customer experience. However, if there is an occasion when you think we may not have been able to achieve this we would like to know.

Please contact our Client Services Team at
Tel: +44 (0)20 3907 4920*
Postal Address: UnitedHealthcare Global - Client Services Team no.66, UHCG c/o Henner CST 66, Av. 5 de Outubro, n°125, 2°, 1050-052 Lisboa, Portugal

We will process your complaint in an honest and fair manner and in accordance with relevant regulation. We will endeavour to deal with your complaint as efficiently and quickly as possible.

For UK Policyholders, if you remain dissatisfied after we have considered your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at

The contact details for the FOS are:
Tel: +44 (0)800 023 4567