ExploreWell Healthcare Plans

UnitedHealthcare Global has over 30 years' experience supporting upstream, midstream and downstream oil and gas operations. Over that time, projects have continued to be in remote and sometimes hostile or hazardous locations, with limited access to local health infrastructure. As the medical needs of our clients have evolved within these environments, we have adapted our solutions and approach to meet these challenges and continuously support our clients. Our holistic solution not only covers the insurance needs of your workforce to gain the best medical attention around the globe, we also provide proactive, preventive care solutions through virtual health assessments, rich wellness programmes, global medical arrangements and our risk and assistance services managed all through one Provider.

Download Schedule of Benefits

Select your ExploreWell plan level:

Level 1 Core Plan

Wellness Benefits

Our health and wellbeing plans do more than just help people manage illness; they focus on proactive, preventive healthcare.

Optum My Wellbeing

Wellness app, health engagement service, virtual health coach, health score monitoring, fitness and nutrition tips, group wellbeing challenges, EAP service access.

Employee Assistance Programme (EAP)

Access to 24/7 multilingual professional support service through face to face, phone call, email or chat support. Topics covered include: relationships, work life balance, family issues, workplace concerns, loneliness or cultural challenges.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy in-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Oncology Treatment

Medically necessary diagnostic tests, specialist fees, radiotherapy, chemotherapy and hospital charges incurred for treatment received, on an in-patient, day-patient or out-patient basis.

Diagnostic tests

Pathology, X-rays, radiology, CAT/MRI/PET, ECG, Eco-cardiogram, Ultrasounds, cardiac cath., cardiac stress test or blood test undertaken in order to determine the cause of the symptoms presented.

In-patient Rehabilitation

Treatment of a medical condition including stabilisation of an acute chronic condition, when treatment is received as an in-patient or day-patient.

Home nursing or nursing in a convalescent home

Skilled Care nursing received immediately after, or instead of, eligible In-patient or day-patient treatment which is deemed medically necessary.

Surgical Procedures & Appliances and Materials

Surgical appliances are those which are required for the surgical procedure and which may include any natural or artificial devices, prosthesis and or appliances.

In-patient Cover

Our In-patient benefits provide employees and their families with exceptional cover for Oncology, congenital conditions, chronic conditions. Accident & Emergency treatment outside the area of cover are available in higher-tiered plans.

Assistance & Security Services

We are a single-source provider of security and assistance solutions in the global mobility market, offering safety and security, destination intelligence and medical assistance services.

Medical Evacuation & Repatriation Services

Medical evacuation and repatriation services for an illness or bodily injury sustained abroad and if treatment is not available locally repatriation services will be provided.

World Watch® & Medical Intelligence Reports

An all-inclusive security intelligence database that contains a vast array of real-time analysis and information of countries and major cities around the globe. Additional access to continuous updates on health information pertinent to travel destinations such as immunisations, vaccinations, regional health concerns, entry and exit requirements and transportation information.

Out-patient Plan

Minor Surgical & Non-Surgical Procedures

Surgical procedures inclusive of endoscopy investigations carried out under an out-patient basis. Gastroscopy, bronchoscopy, colonoscopy, colposcopy, laparoscopy and arthroscopy. Dialysis treatment will be covered separately under the dialysis benefit.

Virtual Visits

Direct access to healthcare and medical information outside of the U.S. Virtual Visits can be used to check symptoms quickly and easily, get health information and recommendations on what to do next or to talk to a doctor.

Out-patient Cover

Our Out-patient plan offers a broad range of services, including personal support for managing chronic health conditions and virtual visits provided across all plans. Vision/ optical is provided on higher-tiered plans.

Dental Plan

Dental Cover

Our dental plans include cover for dental treatment and dental surgery with the options to add periodontics, orthodontics and dental prostheses on higher-tiered plans.

Dental Treatment

Routine dental treatment, annual examination, tooth cleaning, basic fillings, simple nonsurgical extractions which relate to decay or cavities and root canal treatment.

Dental Surgery

Tooth related surgical procedures, the surgical extraction of teeth, removal of solid odontomes, apicoectomy (endodontic procedure), and removal of wisdom teeth and IV sedation.

Level 2 Core Plan

Wellness Benefits

Our health and wellbeing plans do more than just help people manage illness; they focus on proactive, preventive healthcare.

Routine Annual Health Checks & Preventive Care

Routine medical check-ups, hearing exam, screening for colorectal cancer, cholesterol and lipid disorders, diabetes, STD, depression and Hepatitis B and C.

Cancer Screenings

Bilateral mammogram/breast examination, routine gynaecological tests incl. PAP tests, testicular/prostate exam /PSA/DRE tests, Preventive screening for high-risk members and BRCA1 & BRCA2 tests for high-risk women.

Optum My Wellbeing

Wellness app, health engagement service, virtual health coach, health score monitoring, fitness and nutrition tips, group wellbeing challenges, EAP service access.

Employee Assistance Programme (EAP)

Access to 24/7 multilingual professional support service through face to face, phone call, email or chat support. Topics covered include: relationships, work life balance, family issues, workplace concerns, loneliness or cultural challenges.

Vaccinations

Vaccinations and inoculations including those that aid in the prevention of sickness such as influenza, and to aid the prevention of cancer, such as the human papilloma virus (HPV) as well as vaccinations recommended for travel.

Dietitian Consultations

Registered and qualified healthcare professionals that assess diet and nutritional status and provides evidence-based advice on all aspects of nutrition and diet. We will cover the initial consultation plus two follow up visits.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy in-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Oncology Treatment

Medically necessary diagnostic tests, specialist fees, radiotherapy, chemotherapy and hospital charges incurred for treatment received, on an in-patient, day-patient or out-patient basis.

Diagnostic tests

Pathology, X-rays, radiology, CAT/MRI/PET, ECG, Eco-cardiogram, Ultrasounds, cardiac cath., cardiac stress test or blood test undertaken in order to determine the cause of the symptoms presented.

In-patient Rehabilitation

Treatment of a medical condition including stabilisation of an acute chronic condition, when treatment is received as an in-patient or day-patient.

Accident & Emergency Treatment Outside Area of cover

Cover for medical expenses that arise as a result of an accident or emergency, which occur during a business or holiday trip outside your region of cover.

HIV/AIDS Care

Cover for consultations, investigations, and hospital charges incurred for in-patient and out-patient treatment related to a diagnosis of Human Immunodeficiency Virus (HIV) or Acquired Immune Deficiency Syndrome (AIDS).

Hospice & Palliative Care

Palliative and/or end-of-life care or services, with a focus on relieving the physical /psychological suffering rather than to cure, stop, reverse, or delay the progression of the medical condition.

Home nursing or nursing in a convalescent home

Skilled Care nursing received immediately after, or instead of, eligible In-patient or day-patient treatment which is deemed medically necessary.

In-patient Cover

Our In-patient benefits provide employees and their families with exceptional cover for Oncology, congenital conditions, chronic conditions, Accident & Emergency treatment outside the area of cover and much more.

Assistance & Security Services

We are a single-source provider of security and assistance solutions in the global mobility market, offering safety and security, destination intelligence and medical assistance services.

Medical Evacuation & Repatriation Services

Medical evacuation and repatriation services for an illness or bodily injury sustained abroad and if treatment is not available locally repatriation services will be provided.

World Watch® & Medical Intelligence Reports

An all-inclusive security intelligence database that contains a vast array of real-time analysis and information of countries and major cities around the globe. Additional access to continuous updates on health information pertinent to travel destinations such as immunisations, vaccinations, regional health concerns, entry and exit requirements and transportation information.

Out-patient Plan

Prescriptions Drugs

Drugs, dressings, medicines and appliances approved by the relevant pharmaceutical regulatory agencies which can be obtained through a written prescription and recommended by a licensed Physician.

Medical Practitioner Fees & Specialist Fees

General Practitioners and Consultants, who are licensed by the relevant authority to practice medicine in the country where the treatment is given and is practicing within the limits of the persons license.

Out-patient Rehabilitation

Rehabilitation provided in special treatment rooms, physical and/or speech therapy and fees, pulmonary rehabilitation, cardiac rehabilitation, post-cochlear implant aural therapy, cognitive rehabilitation therapy, prescribed physiotherapy, chiropractic, osteopathy, and podiatry.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy out-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Durable Medical Equipment & Prosthesis

Diabetic monitoring equipment such as insulin pumps, glucose meters and peritoneal dialysis machines and oxygen and related delivery components, the purchase or rental of crutches or a wheelchair, hearing and speaking aids such as an electronic larynx.

Minor Surgical & Non-Surgical Procedures

Surgical procedures inclusive of endoscopy investigations carried out under an out-patient basis. Gastroscopy, bronchoscopy, colonoscopy, colposcopy, laparoscopy and arthroscopy.

Alternative & Complementary Therapies

Alternative and Complementary Medicine Services/Therapies refers to therapeutic and diagnostic interventions delivered outside of conventional medicine. Such medicine services include Chiropractic, Osteopathy and Podiatry, Acupuncture, Acupressure, Ayurveda and Traditional Chinese Medicine.

Lab/Diagnostic and Pathology tests

Includes pathology, X-rays, radiology, CAT/MRI/PET, ECG, Eco-cardiogram, Ultrasounds, cardiac cath., cardiac stress test or blood test undertaken in order to determine the cause of the symptoms presented.

Out-patient Cover

Our Out-patient plan offers a broad range of services, including personal support for managing chronic health conditions and virtual visits provided across all plans. Vision/ optical is provided on higher-tiered plans.

Dental Plan

Dental Cover

Our dental plans include cover for dental treatment, dental surgery, periodontics, orthodontics and dental prostheses.

Dental Treatment

Routine dental treatment, annual examination, tooth cleaning, basic fillings, simple nonsurgical extractions which relate to decay or cavities and root canal treatment.

Dental Surgery

Tooth related surgical procedures, the surgical extraction of teeth, removal of solid odontomes, apicoectomy (endodontic procedure), and removal of wisdom teeth and IV sedation.

Periodontics

Dental services which are related to treating gum disease.

Orthodontic treatments and dental prostheses

Use of dental prostheses and/or appliances to correct malpositioned, crowded, and misaligned teeth and jaws, new or repair of bridge work, crowns, or upper or lower dentures, inlays, onlays, adhesive restorations or reconstructions and dental implants.

Level 3 Core Plan

Wellness Benefits

Our health and wellbeing plans do more than just help people manage illness; they focus on proactive, preventive healthcare.

Routine Annual Health Checks & Preventive Care

Routine medical check-ups, hearing exam, screening for colorectal cancer, cholesterol and lipid disorders, diabetes, STD, depression and Hepatitis B and C.

Cancer Screenings

Bilateral mammogram/breast examination, routine gynaecological tests incl. PAP tests, testicular/prostate exam /PSA/DRE tests, Preventive screening for high-risk members and BRCA1 & BRCA2 tests for high-risk women.

Optum My Wellbeing

Wellness app, health engagement service, virtual health coach, health score monitoring, fitness and nutrition tips, group wellbeing challenges, EAP service access.

Employee Assistance Programme (EAP)

Access to 24/7 multilingual professional support service through face to face, phone call, email or chat support. Topics covered include: relationships, work life balance, family issues, workplace concerns, loneliness or cultural challenges.

Vaccinations

Vaccinations and inoculations including those that aid in the prevention of sickness such as influenza, and to aid the prevention of cancer, such as the human papilloma virus (HPV) as well as vaccinations recommended for travel.

Dietitian Consultations

Registered and qualified healthcare professional that assesses diet and nutritional status and provides evidence-based advice on all aspects of nutrition and diet. We will cover the initial consultation plus two follow up visits.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy in-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Oncology Treatment

Medically necessary diagnostic tests, specialist fees, radiotherapy, chemotherapy and hospital charges incurred for treatment received, on an in-patient, day-patient or out-patient basis.

Diagnostic tests

Pathology, X-rays, radiology, CAT/MRI/PET, ECG, Eco-cardiogram, Ultrasounds, cardiac cath., cardiac stress test or blood test undertaken in order to determine the cause of the symptoms presented.

In-patient Rehabilitation

Treatment of a medical condition including stabilisation of an acute chronic condition, when treatment is received as an in-patient or day-patient.

Maternity Benefits

Pre and post-natal procedures, drugs and dressings, specialist and consultant’s fees, accommodations, and other costs associated with a normal pregnancy and delivery, stem cell storage, complications of pregnancy and childbirth and newborn care.

Second Medical Opinion

Option to request one second medical opinion by another physician to confirm the diagnosis and treatment of a primary physician or to offer an alternative diagnosis and or treatment.

Hospice & Palliative Care

Palliative and/or end-of-life care or services, with a focus on relieving the physical /psychological suffering rather than to cure, stop, reverse, or delay the progression of the medical condition.

Home nursing or nursing in a convalescent home

Skilled Care nursing received immediately after, or instead of, eligible In-patient or day-patient treatment which is deemed medically necessary.

In-patient Cover

Our In-patient benefits provide employees and their families with exceptional cover for Oncology, congenital conditions, chronic conditions, Accident & Emergency treatment outside the area of cover and much more.

Assistance & Security Services

We are a single-source provider of security and assistance solutions in the global mobility market, offering safety and security, destination intelligence and medical assistance services.

Medical Evacuation & Repatriation Services

Medical evacuation and repatriation services for an illness or bodily injury sustained abroad and if treatment is not available locally repatriation services will be provided.

World Watch® & Medical Intelligence Reports.

An all-inclusive security intelligence database that contains a vast array of real-time analysis and information of countries and major cities around the globe. Additional access to continuous updates on health information pertinent to travel destinations such as immunisations, vaccinations, regional health concerns, entry and exit requirements and transportation information.

Out-patient Plan

Prescriptions Drugs

Drugs, dressings, medicines and appliances approved by the relevant pharmaceutical regulatory agencies which can be obtained through a written prescription and recommended by a licensed Physician.

Medical Practitioner Fees & Specialist Fees

General Practitioners and Consultants, who are licensed by the relevant authority to practice medicine in the country where the treatment is given and is practicing within the limits of the persons license.

Out-patient Rehabilitation

Rehabilitation provided in special treatment rooms, physical and/or speech therapy and fees, pulmonary rehabilitation, cardiac rehabilitation, post-cochlear implant aural therapy, cognitive rehabilitation therapy, prescribed physiotherapy, chiropractic, osteopathy, and podiatry.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy out-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Vision/Optical

One routine eye exam and hardware purchase per year including the purchase of vision hardware, contact lenses, eye glass frames and eyeglass lenses, and bifocals.

Virtual Visits

Direct access to health care and medical information outside of the U.S. Virtual Visits can be used to check symptoms quickly and easily, get health information and recommendations on what to do next or to talk to a doctor.

Durable Medical Equipment & Prosthesis

Diabetic monitoring equipment such as insulin pumps, glucose meters and peritoneal dialysis machines and oxygen and related delivery components, the purchase or rental of crutches or a wheelchair, hearing and speaking aids such as an electronic larynx.

Minor Surgical & Non-Surgical Procedures

Surgical procedures inclusive of endoscopy investigations carried out under an out-patient basis. Gastroscopy, bronchoscopy, colonoscopy, colposcopy, laparoscopy and arthroscopy.

Alternative & Complementary Therapies

Alternative and Complementary Medicine Services/Therapies refers to therapeutic and diagnostic interventions delivered outside of conventional medicine. Such medicine services include Chiropractic, Osteopathy and Podiatry, Acupuncture, Acupressure, Ayurveda and Traditional Chinese Medicine.

Well Baby Cover

Physical examinations, measurements, sensory screening, neuropsychiatric evaluation, development screening, as well as hereditary and metabolic screening, routine immunisations, urine analysis, haematocrit, haemoglobin and other blood tests, including tests for sickle haemoglobinopathy up until the child’s second birthday.

Out-patient Cover

Our Out-patient plan offers a broad range of services, including personal support for managing chronic health conditions and virtual visits as well as our vision/optical benefit.

Dental Plan

Dental Cover

Our dental plans include cover for dental treatment, dental surgery, periodontics, orthodontics and dental prostheses.

Dental Treatment

Routine dental treatment, annual examination, tooth cleaning, basic fillings, simple nonsurgical extractions which relate to decay or cavities and root canal treatment.

Dental Surgery

Tooth related surgical procedures, the surgical extraction of teeth, removal of solid odontomes, apicoectomy (endodontic procedure), and removal of wisdom teeth and IV sedation.

Periodontics

Dental services which are related to treating gum disease.

Orthodontic treatments and dental prostheses

Use of dental prostheses and/or appliances to correct malpositioned, crowded, and misaligned teeth and jaws, new or repair of bridge work, crowns, or upper or lower dentures, inlays, onlays, adhesive restorations or reconstructions and dental implants.

Level 4 Core Plan

Wellness Benefits

Our health and wellbeing plans do more than just help people manage illness; they focus on proactive, preventive healthcare.

Routine Annual Health Checks & Preventive Care

Routine medical check-ups, hearing exam, screening for colorectal cancer, cholesterol and lipid disorders, diabetes, STD, depression and Hepatitis B and C.

Cancer Screenings

Bilateral mammogram/breast examination, routine gynaecological tests incl. PAP tests, testicular/prostate exam /PSA/DRE tests, Preventive screening for high-risk members and BRCA1 & BRCA2 tests for high-risk women.

Optum My Wellbeing

Wellness app, health engagement service, virtual health coach, health score monitoring, fitness and nutrition tips, group wellbeing challenges, EAP service access.

Employee Assistance Programme (EAP)

Access to 24/7 multilingual professional support service through face to face, phone call, email or chat support. Topics covered include: relationships, work life balance, family issues, workplace concerns, loneliness or cultural challenges.

Vaccinations

Vaccinations and inoculations including those that aid in the prevention of sickness such as influenza, and to aid the prevention of cancer, such as the human papilloma virus (HPV) as well as vaccinations recommended for travel.

Dietitian Consultations

Registered and qualified healthcare professional who assesses diet and nutritional status and provides evidence-based advice on all aspects of nutrition and diet. We will cover the initial consultation plus two follow up visits.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy in-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Oncology Treatment

Medically necessary diagnostic tests, specialist fees, radiotherapy, chemotherapy and hospital charges incurred for treatment received, on an in-patient, day-patient or out-patient basis.

Diagnostic tests

Pathology, X-rays, radiology, CAT/MRI/PET, ECG, Eco-cardiogram, Ultrasounds, cardiac cath., cardiac stress test or blood test undertaken in order to determine the cause of the symptoms presented.

In-patient Rehabilitation

Treatment of a medical condition including stabilisation of an acute chronic condition, when treatment is received as an in-patient or day-patient.

Maternity Benefits

Pre and post-natal procedures, drugs and dressings, specialist and consultant’s fees, accommodations, and other costs associated with a normal pregnancy and delivery, stem cell storage, complications of pregnancy and childbirth and newborn care.

Second Medical Opinion

Option to request one second medical opinion by another physician to confirm the diagnosis and treatment of a primary physician or to offer an alternative diagnosis and or treatment.

Hospice & Palliative Care

Palliative and/or end-of-life care or services, with a focus on relieving the physical /psychological suffering rather than to cure, stop, reverse, or delay the progression of the medical condition.

Home nursing or nursing in a convalescent home

Skilled Care nursing received immediately after, or instead of, eligible In-patient or day-patient treatment which is deemed medically necessary.

In-patient Cover

Our In-patient benefits provide employees and their families with exceptional cover for Oncology, congenital conditions, chronic conditions, Accident & Emergency treatment outside the area of cover and much more.

Assistance & Security Services

We are a single-source provider of security and assistance solutions in the global mobility market, offering safety and security, destination intelligence and medical assistance services.

Medical Evacuation & Repatriation Services

Medical evacuation and repatriation services for an illness or bodily injury sustained abroad and if treatment is not available locally repatriation services will be provided.

World Watch® & Medical Intelligence Reports

An all-inclusive security intelligence database that contains a vast array of real-time analysis and information of countries and major cities around the globe. Additional access to continuous updates on health information pertinent to travel destinations such as immunisations, vaccinations, regional health concerns, entry and exit requirements and transportation information.

Prescriptions Drugs

Drugs, dressings, medicines and appliances approved by the relevant pharmaceutical regulatory agencies which can be obtained through a written prescription and recommended by a licensed Physician.

Medical Practitioner Fees & Specialist Fees

General Practitioners and Consultants, who are licensed by the relevant authority to practice medicine in the country where the treatment is given and is practicing within the limits of the persons license.

Out-patient Rehabilitation

Rehabilitation provided in special treatment rooms, physical and/or speech therapy and fees, pulmonary rehabilitation, cardiac rehabilitation, post-cochlear implant aural therapy, cognitive rehabilitation therapy, prescribed physiotherapy, chiropractic, osteopathy, and podiatry.

Psychiatric & Psychotherapy Treatment

Psychiatric or Psychotherapy out-patient treatment which must be clinically significant and not related to work pressure, bereavement, relationship, acculturation difficulties or academic difficulties.

Vision/Optical

One routine eye exam and hardware purchase per year including the purchase of vision hardware, contact lenses, eye glass frames and eyeglass lenses, and bifocals.

Virtual Visits

Direct access to healthcare and medical information outside of the U.S. Virtual Visits can be used to check symptoms quickly and easily, get health information and recommendations on what to do next or to talk to a doctor.

Durable Medical Equipment & Prosthesis

Diabetic monitoring equipment such as insulin pumps, glucose meters and peritoneal dialysis machines and oxygen and related delivery components, the purchase or rental of crutches or a wheelchair, hearing and speaking aids such as an electronic larynx.

Minor Surgical & Non-Surgical Procedures

Surgical procedures inclusive of endoscopy investigations carried out under an out-patient basis. Gastroscopy, bronchoscopy, colonoscopy, colposcopy, laparoscopy and arthroscopy.

Alternative & Complementary Therapies

Alternative and Complementary Medicine Services/Therapies refers to therapeutic and diagnostic interventions delivered outside of conventional medicine. Such medicine services include Chiropractic, Osteopathy and Podiatry, Acupuncture, Acupressure, Ayurveda and Traditional Chinese Medicine.

Well Baby Cover

Physical examinations, measurements, sensory screening, neuropsychiatric evaluation, development screening, as well as hereditary and metabolic screening, routine immunisations, urine analysis, haematocrit, haemoglobin and other blood tests, including tests for sickle haemoglobinopathy up until the child’s second birthday.

Out-patient cover

Our Out-patient plan offers a broad range of services, including personal support for managing chronic health conditions and virtual visits as well as our vision/optical benefit.

Dental cover

Our dental plans include cover for dental treatment, dental surgery, periodontics, orthodontics and dental prostheses.

Dental Treatment

Routine dental treatment, annual examination, tooth cleaning, basic fillings, simple nonsurgical extractions which relate to decay or cavities and root canal treatment.

Dental Surgery

Tooth related surgical procedures, the surgical extraction of teeth, removal of solid odontomes, apicoectomy (endodontic procedure), and removal of wisdom teeth and IV sedation.

Periodontics

Dental services which are related to treating gum disease.

Orthodontic treatments and dental prostheses

Use of dental prostheses and/or appliances to correct malpositioned, crowded, and misaligned teeth and jaws, new or repair of bridge work, crowns, or upper or lower dentures, inlays, onlays, adhesive restorations or reconstructions and dental implants.